FAQs

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

For more information, visit Afterpay's FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.

Your cart must exceed $35 in order to use Afterpay at checkout.

Yes, your bag value must be between $35 and $1,000 to use Afterpay with eimele. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and eimele are committed to responsible spending and not all orders will be approved.

Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US cellphone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay .

Afterpay is only offered to customers over the age of 18.

Afterpay is not available on purchases of gift cards or e-Gift cards, pre-order items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

You can make payments any time before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit ‘Pay Now.’

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. For more details, please see terms and conditions: https://www.afterpay.com/purchase-payment-agreement

To request an adjusted payment schedule, contact Afterpay's Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated.

Phone Number: 855-289-6014

Standard hours: Monday through Saturday 5AM to 5PM (PST)

Afterpay orders are delivered within our standard shipping time frames like any other order from eimele.

Visit Eimele's Shipping Page for more information here.

Afterpay returns follow eimele's standard return process. Please refer to our return instructions here. 

Please note, refunds for Afterpay will first be refunded from eimele to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.

Once Afterpay has approved an order, additional items cannot be added. eimele is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.