FAQs

To begin a subscription, you need to choose the service and frequency from the product pages on site. You can find this under the ‘Subscriptions’ drop-down menu at the top of the page.

Yes, you will receive a dispatch confirmation email within 24 hours of your order being shipped from our warehouse, along with any tracking information.

Yes, you can make changes to your subscription through the Account section:

• Update your delivery address
• Update your payment details
• Cancel your subscription

You can cancel a subscription up to midnight the day before your next billing date, which will result in both the subscription being cancelled, and prevent you from receiving any future subscription deliveries.

Your next billing date is set as the day of the month you set up your subscription. For example, if you bought your subscription on the 13th of the month, and you select a monthly frequency, your next billing date will be the 13th of the following month.

Normal delivery charges apply to subscriptions, so if you set up a subscription for more than $100, you will qualify for free delivery for the duration of your subscription. If your basket is over the value of $100, but the value of the subscription in the basket is under $100, you will receive free delivery on your first order, but not on the subsequent subscription deliveries. See our delivery information page for more information.

If your product is out of stock, a charge will not be taken from your account. You will receive the product typically 2-3 days after the product comes back into stock. If one of the parts of your subscription is out of stock, you will receive the rest of your subscription as normal. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Special offers will not apply on top of any subscription discount, except where it is relates to meeting a spend threshold.