Shipping & Delivery Policy
Our company is committed to providing you with the best shipping and delivery experience possible. Please read the following policy carefully to learn about our shipping and delivery procedures.
Dispatch Policy
At Eimele, we strive to efficiently process and dispatch your order in a timely manner. Typically, orders placed prior to 10 AM (AEDT) will be dispatched within 1-2 business days, while subscription orders may be dispatched 1 business day after processing.
Please note that dispatch times may vary during peak periods, such as holidays or promotional events. If your order is delayed for any reason, we will notify you as soon as possible.
**We apologize for any inconvenience this may cause. Please note that once an order has been processed, it cannot be changed, cancelled, or recalled. We kindly ask that you verify the default shipping address in your account and proactively manage your subscription renewals to avoid future problems.
Shipping
Free shipping on all orders above $100 within USA and Canada.
You are currently visiting the Eimele USA Site.
We offer standard delivery and express delivery options to USA through UPS to ensure that your order is delivered to you on time. If you would like to ship outside of USA, please follow the link listed below to visit your shipping destinations.
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Canada
| Shipping Option | Delivery Time | Shipping Cost |
|
Free Standard Shipping for subscription orders over USD$100 |
10-15 Days | Free |
|
Standard Shipping |
5-10 Days | USD$10.00 |
United States
| Shipping Option | Delivery Time | Shipping Cost |
|
Free Standard Shipping for subscription orders over USD$100 |
10-15 Days | Free |
|
Standard Shipping |
5-10 Days | USD$10.00 |
Once your order has been shipped, you will be sent an email with a tracking number so that you can track your package online.
It is important to note that we cannot guarantee a specific delivery date or time, as delivery times are dependent on carrier schedules and other factors outside of our control. However, we will do our best to ensure that your package is delivered to you as quickly as possible.
Delivery Policy
Customs and import charges for international orders.
Please note that depending on the value of your order and the destination country, you may be charged import or customs fees. These fees are imposed by the destination country, and unfortunately, we are unable to estimate or control any applicable fees or charges. It is important to understand that customs and import fees are the responsibility of the recipient and are not included in the cost of delivery. If you require further information, we recommend contacting your country's customs service for assistance.
Returns
Unfortunately, we cannot process returns or refunds for change of mind, and due to regulations, we cannot accept returns for any product that has been opened or tampered with.
We are happy to accept returns for damaged goods that are unopened. If any of our product boxes or jars arrive broken, please send us an email at hellous@eimele.com with photos within 2 weeks of receiving your order, and we will provide instructions for receiving a free replacement.